Refund policy

At TheQuirkStore, every product is thoughtfully chosen to bring calm, comfort, and quiet utility into everyday living. If something arrives that isn’t right, we’ll make it right—starting with a replacement whenever possible.

Damaged item? We’ll replace it—no stress.

Resolution Priority

For any damaged, defective, or incorrect item, replacement is always our first resolution.

A refund will be issued only if a replacement is not possible.

Return Window

You must raise a request within 7 days of delivery to be eligible for a replacement or refund.

Requests made after this period will not be accepted.

Eligibility for Replacement or Return

To qualify, the item must:

Be unused and in the same condition as received
Include original packaging, tags, and inserts
Be supported with proof of purchase (order number, invoice, or confirmation email)

Please note:

We do not accept returns or refunds for change of mind, personal preference, or buyer’s remorse. Requests are considered only for damaged, defective, or incorrect items, subject to verification and approval by our team.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please reach out within 48 hours of delivery.

Requests can be submitted via:

Email: hello@thequirkstore.in
The Help & Support page on TheQuirkStore.in

We may request clear photos or videos of the product and packaging to verify the issue.

Once approved:

A replacement will be arranged at no additional cost, or
If a replacement is unavailable, a refund will be initiated

Regarding Size & Dimensions

All product dimensions and specifications are clearly mentioned on the product page. We encourage customers to review these details carefully before placing an order.

If you believe the product received differs materially from the dimensions listed, please contact us with clear photographic evidence (including a reference for scale), and we will review the request fairly.

How to Request a Replacement or Return

Please provide:

Your order number
A brief description of the issue
Supporting photos or videos (if applicable)

Requests can be raised via email or through the Help & Support page.

All returns or replacements must be approved before any pickup or return is arranged.

Items sent back without prior approval will not be accepted.

Return Shipping & Customer Responsibility

If a return is required:

Pickup or return instructions will be shared after approval
The item must be securely packed in its original packaging

Please ensure availability during the scheduled pickup. Missed pickups may not be reattempted.

Orders Confirmed via WhatsApp or Phone

Orders confirmed via WhatsApp or phone call cannot be cancelled or returned, except in cases where the product received is damaged, defective, or incorrect.

Non-Returnable Items

The following items are not eligible for return, replacement, or refund:

Items marked as final sale or non-returnable
Custom or personalized products
Perishable goods
Personal care items
Hazardous materials
Items showing signs of use or not in original condition

Refunds

Refunds are processed only if a replacement cannot be provided.

Refunds are initiated after inspection (if a return is required)
Approved refunds are issued within 5–10 business days to the original payment method
Cash on Delivery (COD) refunds are processed via UPI or bank transfer only

Non-Delivery or Delivery Issues

If an order is not delivered within the communicated delivery timeline, please contact us via email or the Help & Support page.

In cases where delivery is unsuccessful or cancelled due to courier issues, a replacement or refund will be initiated after verification.

Fair Use of Support

We’re always happy to help. However, in rare cases of repeated misuse of our return process or abusive communication, we reserve the right to limit support options to ensure a respectful experience for everyone.

Consumer Protection Compliance

TheQuirkStore operates in accordance with applicable Indian consumer protection and e-commerce regulations. Our policies are designed to be fair, transparent, and aligned with customer rights.